ALEX Terms of Service
1. Who we are.
The ALEX service is provided by COACH CHRIS LTD. (NEQ 1175860973), doing business as 100LEADS ("100LEADS", "we"), info@100leads.services, 438 834-1825. "You" means the business that signs up.
2. Acceptance and language.
By ticking the acceptance box and signing up, you accept these terms for your business and confirm you may bind it. The French version is given to you first; if you then choose the English version, that choice is your express wish and we keep it on file. If the versions differ, the French version prevails.
3. The service.
We give you a 100LEADS number to which you forward your business line. On that number, ALEX, a virtual assistant (artificial intelligence) that always says so: a) answers calls day and night, in French and English; b) texts the caller after a missed call or a call that ended without a booking, aiming for 60 seconds (timing also depends on the networks); c) books into the calendar you connect; d) sends you a report on day 7, then monthly.
4. 30-day free trial.
a) The monthly subscription is free for 30 days. A credit card is required at signup; we verify it with a temporary hold, released at once. b) 100 minutes of usage are included during the trial. From minute 101, usage is charged to your card, even during the trial. c) The 30 days start at the first real customer call Alex takes on your number, or on day 14 after signup if no call has come. We tell you by text, and again 3 days before the end. d) One trial per business (NEQ) and per forwarded line. e) When the trial ends, the subscription starts automatically unless you have cancelled.
5. Price and usage.
a) Subscription: $197 a month plus tax from the end of the trial, renewed monthly on the same date. b) Usage: $0.45 per minute of calls handled by Alex, rounded up to the next minute per call, plus Alex's texts at the rate shown on the signup page, plus tax, billed monthly for the past month. c) You authorize 100LEADS to charge these amounts to your card through Stripe. d) No setup fee. e) We may change prices with 30 days' written notice; you may then cancel at no cost before they take effect.
6. Your number and forwarding.
Your business number stays yours. Alex answers on our number during the trial and while the subscription is paid. If you cancel, the trial ends without payment or a payment is declined (section 7), your calls are simply forwarded to the cell you gave us; no call is lost. After service ends, we may release that number with 30 days' notice by text; remove the forwarding on your side before then.
7. Declined payment.
If a payment is declined, we text you twice over 3 days. If it is still unpaid, your calls go to forwarding mode (section 6) until payment. Amounts owed remain due.
8. Cancellation, no refunds.
No commitment, month to month. Cancel any time by text (reply CANCEL to the 100LEADS number that texts you) or by email. During the trial, the subscription is then never charged; usage beyond 100 minutes already used remains due. After the trial, cancellation takes effect at the end of the month already paid. Amounts billed are not refunded, except where the law requires. We may end the service with 30 days' written notice, or without notice for illegal use.
9. NEQ and eligibility.
The service is for businesses registered in Quebec. We collect your NEQ and business name to check the business exists at the Registraire des entreprises and to apply one trial per business. If the name does not match, we text you and may refuse or end the trial (forwarding mode).
10. Your responsibilities.
a) Give accurate information (hours, services, areas, booking rules); b) forward your line and keep the forwarding cell up to date; c) post your own privacy notice for your customers and callers (Quebec Law 25), stating that you use a service provider, possibly outside Quebec; d) use Alex only with your own customers and callers, never for unsolicited calls or texts; e) not ask Alex to collect health, payment or sensitive information; f) Alex is not an emergency service: send emergencies to 911 or your emergency line.
11. Personal information.
For your customers' and callers' information, you are the responsible business and 100LEADS is your service provider (Quebec Law 25, s.18.3). We: a) use it only to provide the service; b) protect it with reasonable security and limit access; c) use subcontractors, some outside Quebec (list: 100leads.services/en/privacy); d) tell you without delay about any privacy incident affecting it; e) keep call recordings 12 months, then destroy them; f) when service ends, give you your contacts and bookings on request within 30 days, then destroy your data within 90 days, except what the law requires us to keep. Our own practices are in our privacy policy.
12. Artificial intelligence: limits.
Alex may misunderstand a caller, make mistakes or be unavailable during a provider outage. Check your bookings and reports. Alex gives no professional advice.
13. Liability.
We provide the service with care and skill. We do not guarantee any number of calls, bookings, jobs or revenue. Except for intentional or gross fault, our total liability is limited to what you paid in the 3 months before the event; no liability for indirect losses (such as lost profits).
14. Ownership.
Our systems, scripts and numbers remain ours. Your data, name and brand remain yours; you let us use them only to provide the service.
15. Communications.
We contact you about your account (notices, invoices, reports, trial start and end) by text and email. Promotional messages need your consent, which you may withdraw at any time.
16. Changes.
We may change these terms with 30 days' email notice; if you disagree, you may cancel at no cost before they take effect.
17. Governing law.
Laws of Quebec and applicable federal laws. Courts of the judicial district of Montreal.
18. Contact.
info@100leads.services · 438 834-1825.